RETURNING & EXCHANGING YOUR PURCHASE

Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return, book your complimentary(FREE) collection and have your items sent back to us.

If you would like to exchange an item, choose your replacement size or model and pay for a new shipping. You will then receive an email including your returns instructions and details about the next steps to take. For online, refer to the DHL link provided in the returns email. Enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX” Review your details and select a convenient date and time for collection. Or visit dhl.com and select your country to find the relevant telephone number. Remember to quote our account number found in the returns email. IMALINZ customers will be contacted within 48 hours to arrange a collection. To ensure your return is covered by our complimentary(FREE) returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We only accept items are returned to us via our own service (DHL Express) so that they are protected and insured.

Please make sure your items are returned new and unused in their original box which is considered to be a part of the product. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our client service team by emailing clientservice@imalinz.com if you have any further questions.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your IMALINZ account

LATE RETURNS

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of IMALINZ.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.
Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
As every Baroque Pearl is unique, we try to match the pairs pearls as best as possible. However, there will be slight variations in size and shape which will not considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.