GENERAL

IMALINZ’s (“IMALINZ” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.imalinz.com. We recommend you should keep a copy of the TOS for future reference.

IMALINZ is a trading name of ALINZ ENTERPRISE SRL, 79 Toporasi Street, 050343 Bucharest – Romania, a company registered in Romania under registration number J40/3831/2015. Our VAT number is R34298433.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

MY ACCOUNT

When you place an order on imalinz.com, you can chose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account you will be able to choose a password with which you can log in and view your order history and track your order. You can also register returns once logged in. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email.
If you would like to delete an account you can contact clientservice@imalinz.com IMALINZ team will assist you.

Here are the some of the benefits you’ll be able to enjoy by registering with us for IMALINZ account:

Track your orders and review past purchases;
Request your return or exchange directly from your account;
Print your shopping lists for increased convenience;
Add a gift card;
Save your details so you can shop even quicker next time;
Manage your account details, address book and email preferences.

FORGOTTEN PASSWORD

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page.

PLACING AN ORDER

By using the Website and/or placing an order on the Website, you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Please note that not all items are in stock. This is why it may take from 6 to 10 working days for us to create and dispatch your order. The number of days for shipping will be calculated from the time the order is completed.

If your item is in stock than we have 48 hour perior where your items will be processed and dispatched by our warehouse.
Items received into stock may be pre-allocated to customers on the Waiting List.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site.
IMALINZ will store a record of your transactions for a minimum of one year.

ORDER CONFIRMATION

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

ACCEPTANCE AND SHIPPING CONFIRMATION

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that IMALINZ does not guarantee that all products presented on the Website are in stock at the time of your order. For more informations see PLACING AN ORDER.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on IMALINZ. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

PRICING POLICY

Prices shown on the Site are in Euros and are inclusive of VAT.
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are not included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

PERSONALISED ITEMS

Personalised products cannot be returned or refunded. Once the order has been sent by the customer and confirmed by IMALINZ, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

PAYMENTS

We accept Visa, Visa Electron, MasterCard, Maestro, which clearly are advertised on the Site. Once this transaction is complete, you will then return to IMALINZ.COM

Payment will be debited and cleared from your account once you place the order. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to IMALINZ, your order will be cancelled.

All credit/debit card transactions on this site are processed using www.plationline.ro, a secure online payment gateway that encrypts your card details in a secure host environment.

IMALINZ use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. IMALINZ online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

DELIVERY

Our shipping partner is DHL Express. Please note that not all items are in stock. This is why it may take up to 10 working days for us to create and dispatch your order. The number of days for shipping will be calculated from the time the order is completed. If your item is in stock than we have 48 hour period where your items will be processed and dispatched by our warehouse. All orders are fully traceable on the Website or DHL.

RETURNING & EXCHANGING YOUR PURCHASE

Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return, book your complimentary(FREE) collection and have your items sent back to us.

If you would like to exchange an item, choose your replacement size or model and pay for a new shipping. You will then receive an email including your returns instructions and details about the next steps to take. For online, refer to the DHL link provided in the returns email. Enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX” Review your details and select a convenient date and time for collection. Or visit dhl.com and select your country to find the relevant telephone number. Remember to quote our account number found in the returns email. IMALINZ customers will be contacted within 48 hours to arrange a collection. To ensure your return is covered by our complimentary(FREE) returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We only accept items are returned to us via our own service (DHL Express) so that they are protected and insured.

Please make sure your items are returned new and unused in their original box which is considered to be a part of the product. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our client service team by emailing clientservice@imalinz.com if you have any further questions.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your IMALINZ account

LATE RETURNS

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of IMALINZ.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.
Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
As every Baroque Pearl is unique, we try to match the pairs pearls as best as possible. However, there will be slight variations in size and shape which will not considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

GIFT CARDS

IMALINZ Printed and Virtual Gift Cards are sold subject to the following terms and conditions:

Gift Cards are valid for 12 months from date of purchase;
Gift Cards can be redeemed against all products on the the www.imalinz.com;
Gift Cards are non-transferable, and may not be returned or redeemed for cash.
IMALINZ is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
IMALINZ is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
IMALINZ reserves the right to cancel a Gift Card if we deem such action necessary.
Promotion codes cannot be applied to the purchase of Gift Cards.
Shipping is applicable on Printed Gift Cards.

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

COOKIES

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

SECURITY

IMALINZ use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. IMALINZ online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including IMALINZ Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by IMALINZ and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. IMALINZ tries to ensure that the information on this site is accurate and complete. IMALINZ does not promise that IMALINZ’s Content is accurate or error-free. IMALINZ does not promise that the functional aspects of the Site or IMALINZ’s Content will be error free or that this Site, IMALINZ Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than IMALINZ, including advertisers. IMALINZ is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

VIOLATION OF RULES

IMALINZ reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

COMPLAINTS AND GOVERNING LAW

If you have a complaint about us email clientservice@imalinz.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the Romanian law and the relevant court of Romania will have exclusive jurisdiction.