HOW TO RETURN OR EXCHANGE  YOUR PURCHASE

Should you need to return your purchase, you have 14 days from the date the goods have been signed for to arrange your exchange or return to the address below.

IMALINZ 
79 Toporasi Street
District 5
050343
Bucharest, Romania 

The notice must be given in writing, stating your full name and order ID as subject reference to clientservice@imalinz.com and request a RAN (Returns Authorisation Number).

Book a courier at your choice to pick up the package and have your items sent back to us. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense.

Send your purchase back from the same country it was delivered to. Orders sent back from a different destination will not be accepted.

Please make sure your items are returned new and unused with all tags attached in their original box – in perfect condition – which is considered to be a part of the product.

Returns that do not meet our policy will not be accepted and will be sent back to you.

A refund or credit note, less shipping costs, will be issued.

If you would like to exchange an item, choose your replacement size or model, contact our client service team by emailing clientservice@imalinz.com and pay for a new shipping. 

Please contact our client service team by emailing clientservice@imalinz.com if you have any further questions.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused and lead to the closure of your IMALINZ account.

LATE RETURNS

Your purchase should be sent back to us within 14 days from the date the goods have been signed for. Returns outside of this period will not be accepted.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.
Please note that items which are damaged or as a result of normal wear and tear; by accident, or through misuse will not be considered faulty.
As every Baroque Pearl is unique, we try to match the pairs pearls as best as possible. However, there will be slight variations in size and shape which will not considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date the goods have been signed for.